 When is my reservation confirmed?
You will be notified by email or fax, if you prefer, within 24 hours. Alternatively, you can view the status of your reservation using our "My Vacation" feature.
Can I request advanced seat assignments?
Yes, please let us know your request at the time of booking and we will try to assign seats for you.
Do I need a credit card to travel?
Hotels and car rental companies require a credit card at the time of check-in or pick-up. In the event you do not have a valid credit card a cash deposit will be requested. The amount of this deposit varies depending on the hotel or car rental company however it can be an substantial amount. We strongly recommend that you travel with a valid credit card.
Can I change my reservation once it's confirmed?
Please contact us immediately should you discover a mistake on your reservation. Once a booking has been confirmed, we may need to charge a fee to change your reservation. Please verify all your information prior to submitting your reservation.
Are there penalties if I cancel my reservation?
Contact us immediately should you need to cancel your reservation. Regretfully some products are non-refundable. Please refer to our terms and conditions for details. We realize that situations do come up unexpectedly that necessitate the cancellation of a trip. We do offer trip cancellation insurance and encourage you to purchase it for unseen events that could arise. Please review the details of our insurance before booking. We strongly recommend that you purchase insurance with your package. You cannot add insurance after a reservation is confirmed.
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