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Making Reservations
Documentation
Customer Service
Payment & Security
Changes and Cancellations
General Questions About Our Product
What Do I Need to Travel?
Departure Information
Making Reservations
| Q: | How do I book? |
| A: |
Use our web site to make your reservation online or call us at 1-800-2-FRANCE (1-800-237-2623). You may also contact your travel agent to assist you with the your Air France Holidays vacation. |
| Q: | When is my reservation confirmed? |
| A: |
You will be notified by email within 24 business hours. Alternatively, you can view the status of your reservation using our "My Vacation" feature.
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| Q: | What is the minimum lead time required for travel? |
| A: |
We typically need a minimum of 3 business days prior to departure to process your request online.
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Documentation
| Q: | What documents will I receive and when are they sent?
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| A: |
Depending on what your package includes documents may consist of paper air tickets or air itinerary and e-ticket receipt, hotel vouchers, sightseeing vouchers, car rental voucher, rail tickets, and/or vouchers for other services you have purchased. Documents for an Escorted Tour may be issued upon arrival at your destination directly from the local tour provider.
We offer 2 types of Handling service:
Standard Handling: The Standard Handling fee is $12 and applies to bookings departing from the US 8 days or more from the day the booking is paid in full. Documents are issued after all services are confirmed. Signature may be required at time of delivery for Standard Handling depending on what form of delivery method we determine to use. No PO Boxes.
Expedited Handling: The Late Booking Handling fee is $32 and applies to bookings departing from the U.S. within 7 days from the day the booking is paid in full. Or, you may choose this option if you request your Documents are handled in an Expedited manner. Documents are issued after all services are confirmed. Signature is required at time of delivery. No PO Boxes.
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Customer Service
| Q: | Can I call and ask questions before I make a reservation?
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| A: |
Many of your questions may be answered here in the FAQ section of our web site. However, if you have additional questions, you may send your questions to us via email or call us at 1-800-2-FRANCE (1-800-237-2623).
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| Q: | What if I have questions after I've booked?
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| A: |
Our Reservations Department is available to assist you with your reservation.
We can be reached via email, or by telephone, Air France Holidays: 1-800-2-FRANCE (1-800-237-2623).
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Payment
| Q: | Do I have to provide a credit card at the time of booking?
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| A: |
Yes, a valid credit card is required prior to a reservation being processed. No charges are applied to your credit card until the requested services are confirmed.
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| Q: | When is payment due?
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| A: |
Deposit and payment terms vary according to the product. Please refer to our terms and conditions when
completing a booking. In general though, a deposit of $150 - $500 per person (depending on product) is
charged upon confirmation. If the booking is submitted within 60 days prior to departure full payment will be charged.
No charges will be applied to your credit card until
air and hotel services are confirmed**.
** Certain non-refundable services such as rail and theatre tickets are only reserved upon receipt of full
payment and are subject to availability up to the time they are booked. You may request that we charge a
booking in full prior to the payment deadline in order to secure these arrangements in advance. Please
note that rail reservations cannot be made prior to 2 months in advance of travel.
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| Q: | What forms of payment do you accept?
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| A: |
We accept the following major credit cards: Visa, MasterCard, Discover Card and American Express.
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| Q: | Do I have to submit my credit card details over the internet?
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| A: |
Air France Holidays hosts a secure environment for submitting credit card details via the internet using SSL Secure Sockets Layer technology. If you do not feel comfortable submitting your credit card details online, please call us and we can take your payment over the telephone.
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| Q: | Is it safe to submit my credit card over the internet?
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| A: |
Air France Holidays does offer a secure environment for submitting credit card details via the internet using SSL Secure Sockets Layer technology. This is the industry standard encryption technology that is widely used by e-commerce sites on the internet.
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| Q: | Can I use someone else's credit card to pay for my trip?
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| A: |
When submitting your payment online, the credit card holder must be one of the passengers. Also note that your name must match the name on your passport. If someone other than a passenger is paying for the trip, we will ask the cardholder to fill out and fax in our credit card payment form to 425-984-8054.
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Changes and Cancellations
| Q: | Can I change my reservation once it's confirmed?
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| A: |
Please contact us immediately should you discover a mistake on your reservation. Once a booking has been confirmed, we may need to charge a fee to change your reservation. Please verify all your information prior to submitting your reservation.
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| Q: | Are there penalties if I cancel my reservation?
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| A: |
Contact us immediately should you need to cancel your reservation. Regretfully some products are non-refundable. Please refer to our terms and conditions for details. We realize that situations do come up unexpectedly that necessitate the cancellation of a trip. We do offer trip cancellation insurance and encourage you to purchase it for unseen events that could arise. Please review the details of our insurance before booking. We strongly recommend that you purchase insurance with your package. You cannot add insurance after a reservation is confirmed.
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General Questions About Our Product
| Q: | What happens if the package price changes after I have booked my package?
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| A: |
Once a package is booked and paid in full, the price is guaranteed. If our prices change, no price amendments will be made to existing bookings.
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| Q: | Can we extend our stay and what is the cost?
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| A: |
Usually yes for up to 30 days. This extension must be done at the time of reservation request. There is
not usually a charge unless the package normally has "weekend surcharges" for air flights. Of course,
if you wish to take additional car rental or hotels, this does cost extra!
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| Q: | Why is there a single supplement?
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| A: |
Tour packages are usually priced on a per person basis. Hence the room cost or car cost is divided by
two people. Therefore if one person goes, he/she has to cover the whole cost of that room or the car rental.
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| Q: | Do you offer child discounts?
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| A: |
Certain hotels do offer discounts when one child 12 years old or younger shares a room with two
full paying adults. Hotel Only Rates reflect the applicable discount when pricing online. Child
rates are not generally available on our packages and pricing is based on double accommodations.
Hence the room cost or car cost is divided by two people. Families traveling with one child can be
accommodated in a triple room. The cost for the third person is the same as our published price for
two unless otherwise indicated. Families with two children will require two rooms.
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| Q: | Can I submit special requests with my hotel reservation?
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| A: |
All hotel rooms are confirmed on a run-of-the-house basis. Rooms are assigned by the hotel at the
time of check-in. Requests for specific room types; non-smoking, specific locations; street view,
high floor etc. can be requested at the time of reservation but not guaranteed. Room types or special
requests cannot be made or changed after a hotel is confirmed.
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| Q: | What kind of room can I expect?
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| A: |
Room types and sizes vary depending on the destination. In Europe room sizes are generally much
smaller than American hotels. Single rooms are usually smaller in size than twins and doubles and
have one small bed. Triples are usually a standard twin/double plus a roll away or sofa bed. Upgrades
to superior rooms, executive rooms or suites are not available unless specified under the description
of the package.
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| Q: | Can I upgrade my air ticket to business or first class?
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| A: |
If you are interested, please request information at the time of reservation.
Frequent flyer miles and or airline coupons CANNOT be used in conjunction with our airfares for the
purpose of upgrades.
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| Q: | Will I receive frequent flyer miles from the airline?
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| A: |
Generally speaking Air France does not offer frequent flyer miles in conjunction with our discounted tickets. You may inquire directly with Air France as to whether frequent flyer miles may be accrued. Air France Holidays is unable to assist in obtaining miles or credits from the air carrier.
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| Q: | Can I request advanced seat assignments?
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| A: |
Yes, please let us know your request at the time of booking and we will try to assign seats for you.
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| Q: | Are any meals included in my package?
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| A: |
Please review the inclusions of your package carefully. Breakfast is usually included, where specified
in the package inclusions. This meal varies depending on the hotel but unless specified otherwise will
consist of a continental breakfast. Additional charges for an American breakfast will be charged directly
to you by the hotel.
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| Q: | What extras will I have to pay for?
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| A: |
Any items of a personal nature including but not limited to: phone calls, tips, laundry, beverages, meals
not stated, taxi and bus fares, passport and visa fees etc.
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| Q: | Could I be subject to additional baggage charges?
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| A: |
Because of changes in restrictions and security concerns, individual carriers on Intra-European flights can have different baggage restrictions than trans-Atlantic carriers.
Intra-European flights tend to be more restrictive on baggage weight and luggage size than transatlantic flight guidelines and could result in excess baggage charges.
In order to make your flights as pleasant as possible, it is important that you check each carrier's baggage restrictions prior to flying.
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What Do I Need to Travel?
| Q: | Do I need a passport and visa?
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| A: |
It is the sole responsibility of each passenger to obtain the necessary documents for travel,
not excluding passports and visa. For U.S. citizens, usually a valid passport only is required;
however, some destinations do require a visa. Visa requirements do change without notice and vary by
nationality. It is your responsibility to check if a visa is required; please check with the consulate
office of the destination country as to visa requirements.
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| Q: | Do I need a credit card to travel?
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| A: |
Hotels and car rental companies require a credit card at the time of checkin/pick-up. In the event you do
not have a valid credit card a cash deposit will be requested. The amount of this deposit varies depending
on the hotel/car rental company however it can as much as $500. We strongly recommend that you travel with
a valid credit card.
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Departure Information
| Q: | How early do I need to be at the airport?
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| A: |
It is recommended that you arrive at the airport between 2 and 3 hours prior to departure in order to have sufficient time to clear through security.
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| Q: | What is the latest check-in time?
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| A: |
The latest check-in time is one hour prior to departure for long-haul flights and 45 minutes before departure for medium-haul international services.
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| Q: | How many pieces of carry-on luggage are allowed in the cabin?
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| A: |
A single piece of baggage is allowed in the cabin with a maximum linear Dimension of 115 cm (55x20x40), plus one item of a personal nature such as a purse, handbag, briefcase, or laptop computer, each below 15 cm depth. Maximum total weight for all cabin items is 12 KGS.
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| Q: | Are there items that I cannot bring on the plane in my carry-on luggage?
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| A: |
Based on current FAA regulations, all sharp objects (scissors, knives, etc) are prohibited in cabin luggage. This measure also applies to sprays, weapons and any items resembling a weapon (toy pistol, etc), and any item that may be used as a weapon (tool, ice pick, box cutter, etc). All confiscated articles will be destroyed.
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Enjoy personal service
by phone! 800-2-FRANCE
Call to book your vacation
with a live agent from 6am to 7pm
PST Mon-Fri and 7:30am
to 4:00pm PST Sat-Sun.
Or Email Us!
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